Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients and associates, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organisations we deal with and the wider environment.

Contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. Our emphasis is on quality, integrity and value.

Fees

Our fees are always competitive for what we provide, which is high quality, tailored, specialised service. However, we always try to propose solutions that accommodate our clients' available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance with our clients, so that together we can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

Payment

We aim to be as flexible as possible in the way that our services our charged to try to fit in with what will be best for the client.  Our terms are generally net monthly in arrears; we do not attempt to charge interest on late payments so we expect payments to be made when agreed.

Intellectual property and moral rights

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.

Quality assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

Ethics

We always conduct our own services honestly and honourably, and expect our clients and associates to do the same. Our advice and strategic assistance take proper account of ethical considerations.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability